Refund policy

Returns Information

Returns and refunds are subject to the following policy.

Please firstly ensure you are buying the correct size case or cover for the model of the Kindle that you own. A Kindle 4 case will not fit a Kindle Touch, etc etc. We have tried to organise the website in such a way that it is easy to navigate to try to minimise the risk of mistakes like this happening. To help with this, at the bottom of each product page are the size and dimensions of the Kindle the case or cover is designed for.

We offer a 30 day money back guarantee.

Please contact us initially via e-mail info@casehappy.co.uk and we may be able to solve the situation without the need for returning the item.

We accept full returns, exchanges and refunds for cases purchased in error or in the unlikely event that you do not like the case or cover, but we will not refund the cost of postage as we have paid for the postage out to you. If we have made a mistake and sent you the wrong case or cover in error or if the item is faulty, then we will cover the postage both ways. The full purchase price will be refunded to your card or Paypal account on receipt of the returned item. The item must be returned in pristine A1 condition or a portion of the purchase price maybe withheld. The item must be returned within 30 calendar days of you receiving it.

Please e-mail us confirming your reason for return prior to returning the item.

Our returns address is:

CaseHappy
Unit 3, 64 Alum Chine Road
Bournemouth
BH4 8DZ

If you have any questions please contact us at info@casehappy.co.uk

Your refund will typically be processed within 7 days of us receiving the item back.

Faulty Items

We always aim to dispatch our goods to you in perfect condition. However, occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.

In the event that the product has a fault, please contact us and we will be delighted to help you.

If you have any queries at all please email us on info@casehappy.co.uk

Please note CaseHappy Ltd reserves the right to reject your refund or exchange request.

In all cases we advise you to obtain proof of postage at your post office just in case the parcel does not reach us.

Please note that your right to return items to us is in addition to any other statutory rights you may have.